Warranty Policy

Warranty Policy

Warranty Policy

At ReNewedPC, customer satisfaction is our top priority. Every laptop we sell is imported, tested, and verified, ensuring you receive a reliable device at the best price in Pakistan. This Warranty Policy explains all terms clearly, so customers can purchase with confidence.

1. Warranty Policy

All laptops purchased from ReNewedPC include a 6-month Warranty, covering internal hardware functionality.

1.1 Warranty Coverage

The following components are covered under warranty:

  • Motherboard
  • Processor
  • RAM (functional warranty only)
  • Ports (USB, HDMI, Audio, etc.)
  • Camera
  • Keyboard
  • Mousepad
  • Sound System
  • Battery (minimum 2-hour backup guaranteed during warranty period)

1.2 Warranty Not Covered

Warranty does not apply to the following:

  • Issues arising after BIOS updates
  • SSD/HDD health or detection issues
  • Speaker burst
  • No display / no power
  • LCD/LED panel & touch-screen issues
  • Charger/adapter issues
  • Liquid damage
  • Physical damage/dents/cracks
  • Software faults, Windows corruption, and viruses
  • RAM blue screen errors, RAM display issues
  • Dead devices
  • Burnt components
  • Customer-induced short-circuits

1.3 Battery Warranty

  • A minimum 2-hour battery backup is guaranteed during the 6-month warranty.
  • Battery replacement/repair is applicable if the backup drops significantly below 2 hours.
  • Swollen batteries due to misuse/overcharging are not covered.

1.4 Warranty Claims – Important

  • Warranty is only valid with the original bill/warranty slip.
  • Warranty seal must remain intact. If broken, the warranty becomes void.
  • No warranty claims will be accepted via phone calls.
  • Warranty claims will not be processed on Saturdays.
  • Customer must collect their laptop within 1 month of purchase; after that, ReNewedPC is not responsible for unclaimed laptops or delayed pickups.

2. Online Order Warranty Process

  • Warranty claims must be shipped back by the customer.
  • For valid warranty issues, ReNewedPC will repair/replace the part and return the device.
  • Shipping charges for warranty claims depend on the case.
  • Physical or display damage during courier transit is not covered.

3. Important Conditions

  • ReNewedPC does not guarantee cosmetic perfection on imported laptops (minor scratches are normal for pre-owned imports).
  • Unauthorized repairs or opening of the device voids warranty.
  • Customers must back up data before sending a laptop for warranty. ReNewedPC is not responsible for data loss.
  • Warranty covers repair or replacement of faulty hardware; refunds are not provided after the 3-day return window.

4. Customer Support

If you have any questions regarding warranty, you can contact us via:

UAN: 0309-111-7373
Phone/WhatsApp: 0309-111-7373

Our team is always available to help you with transparency and professionalism.