Warranty Policy

Warranty Policy

Warranty Policy

At ReNewedPC, customer satisfaction is our top priority. Every laptop we sell is imported, tested, and verified, ensuring you receive a reliable device at the best price in Pakistan. This Warranty Policy explains all terms clearly, so customers can purchase with confidence.

1. Warranty Policy

All laptops purchased from ReNewedPC include aΒ 6-month Warranty, covering internal hardware functionality.

1.1 Warranty Coverage

The following components are covered under warranty:

  • Motherboard
  • Processor
  • RAM (functional warranty only)
  • Ports (USB, HDMI, Audio, etc.)
  • Camera
  • Keyboard
  • Mousepad
  • Sound System
  • Battery (minimum 2-hour backup guaranteed during warranty period)

1.2 Warranty Not Covered

WarrantyΒ doesΒ not applyΒ to the following:

  • Issues arising after BIOS updates
  • SSD/HDD health or detection issues
  • Speaker burst
  • No display / no power
  • LCD/LED panel & touch-screen issues
  • Charger/adapter issues
  • Liquid damage
  • Physical damage/dents/cracks
  • Software faults, Windows corruption, and viruses
  • RAM blue screen errors, RAM display issues
  • Dead devices
  • Burnt components
  • Customer-induced short-circuits

1.3 Battery Warranty

  • A minimumΒ 2-hour battery backupΒ is guaranteed during the 6-month warranty.
  • Battery replacement/repair is applicable if the backup drops significantly below 2 hours.
  • Swollen batteries due to misuse/overcharging are not covered.

1.4 Warranty Claims – Important

  • Warranty isΒ only valid with the original bill/warranty slip.
  • Warranty seal must remain intact. If broken, the warranty becomes void.
  • No warranty claims will be accepted via phone calls.
  • Warranty claims will not be processed on Saturdays.
  • Customer must collect their laptop withinΒ 1 monthΒ of purchase; after that, ReNewedPC is not responsible for unclaimed laptops or delayed pickups.

2. Online Order Warranty Process

  • Warranty claims must be shipped back by the customer.
  • For valid warranty issues, ReNewedPC will repair/replace the part and return the device.
  • Shipping charges for warranty claims depend on the case.
  • Physical or display damage during courier transit is not covered.

3. Important Conditions

  • ReNewedPC does not guarantee cosmetic perfection on imported laptops (minor scratches are normal for pre-owned imports).
  • Unauthorized repairs or opening of the device voids warranty.
  • Customers must back up data before sending a laptop for warranty. ReNewedPC is not responsible for data loss.
  • Warranty covers repair or replacement of faulty hardware; refunds are not provided after the 3-day return window.

4. Customer Support

If you have any questions regarding warranty, you can contact us via:

UAN:Β 0309-111-7373
Phone/WhatsApp: 0309-111-7373

Our team is always available to help you with transparency and professionalism.